Last updated: 20 October 2026
AI Smart Solutions is a brand of AI Smart Solutions LLP, 65 Marine Drive, Singapore 440065, ACRA business registration number T23LL0938G (“AI Smart Solutions”, “we”, “us” or “our”).
These Terms & Conditions apply to the use of our website and, where applicable, our products and services. They cover our own courses and educational products, Business Optimization Consultation and Blueprint services, AI ORCA™ services, and our “Awesome Introductions” referral programme.
Where you purchase a course or service from an independent external provider, the agreement for that course or service is between you and that provider. AI Smart Solutions is not responsible for an external provider's products, services or contractual obligations, except to the extent required by applicable law or expressly agreed in writing.
Where you enter into a separate service agreement, statement of work, order form or other written agreement with AI Smart Solutions for a specific engagement, that agreement governs the detailed terms of the engagement and prevails over these website Terms & Conditions to the extent of any inconsistency.
For an agreement directly with AI Smart Solutions for one of our own courses or educational products, you may cancel within seven (7) days of signing by notifying us in writing that you no longer wish to receive the course or product. You may send the cancellation notice by email or through our website contact form.
Where a refund is due under this clause, we will refund the amounts paid, less applicable banking or credit-card processing charges, within thirty (30) business days.
This clause applies only to the relevant course or educational product agreement. It does not create a general cancellation right for AI ORCA™ subscriptions, Business Optimization Blueprint engagements or other services where separate terms apply. Nothing in these Terms & Conditions excludes any cancellation, refund or other right that cannot lawfully be excluded.
AI Smart Solutions provides business optimization and AI automation services. These may include business process assessments, identification of opportunities to save time and reduce repetitive work, implementation of AI-powered workflows, integration with third-party services, and ongoing automation monitoring, maintenance and support.
The scope of each engagement, deliverables, fees, implementation arrangements, usage limits, support arrangements, subscription term and other commercial conditions will be specified in the relevant proposal, order form, statement of work or service agreement.
AI ORCA™ services may use artificial intelligence systems, third-party software and connected business accounts to process information and perform tasks. The precise services and automations provided depend on the agreed scope and configuration.
We will use reasonable efforts to provide the services in accordance with the applicable agreement. Unless expressly agreed otherwise in writing, we do not guarantee that an automation will be uninterrupted, error-free or suitable for every business purpose, or that it will achieve a particular financial or commercial result.
AI systems can produce information or recommendations that are inaccurate, incomplete, outdated or inappropriate. Outputs may require human review, verification or correction before they are relied upon or used.
Unless expressly agreed otherwise in writing, AI Smart Solutions does not provide legal, tax, medical, investment or other regulated professional advice merely by providing AI-generated information or automations.
The client remains responsible for assessing whether an AI-generated output is appropriate for its circumstances, verifying material information, and making its own business decisions.
Depending on the agreed configuration, an automation may require human review before an action is taken or may operate autonomously within the agreed scope. The applicable service agreement will specify the relevant review mode and any agreed limits.
Where autonomous operation is agreed, the client acknowledges that actions may occur without individual human approval. The client is responsible for ensuring that the agreed automation mode is appropriate for the tasks and risks involved, subject to the obligations expressly accepted by AI Smart Solutions in the service agreement.
To provide AI ORCA™ services, AI Smart Solutions may need access to the client's email, messaging, CRM, social media, cloud storage, meeting services, software applications or other connected systems.
The client authorises AI Smart Solutions to access and use the systems, accounts, data and credentials reasonably necessary to provide the agreed services, in accordance with the applicable service agreement.
The client must ensure that it has the necessary rights, permissions and authority to connect those systems and provide the relevant information. The client must not provide access to systems or information that it is not authorised to share.
Where technically practicable, access permissions will be limited to those reasonably necessary for the agreed services. The client remains responsible for maintaining the security of its own accounts and for promptly notifying AI Smart Solutions of suspected unauthorised access to, or compromise of, connected systems, accounts or credentials.
AI Smart Solutions may restrict, suspend or revoke access where reasonably necessary to address a security risk, legal concern or third-party restriction, subject to the applicable service agreement.
AI ORCA™ and other services may depend on third-party cloud infrastructure, AI model providers, software applications, APIs, meeting recording and transcription services, messaging platforms and other external services.
Third-party services are subject to their own terms, privacy policies, availability, technical limitations, permitted-use restrictions and retention practices. The client may be required to accept a provider's terms or authorise access to its accounts before an integration can operate.
The third-party services applicable to an AI ORCA™ engagement will be identified in the relevant service documentation, including the service agreement or Data Privacy & Security Schedule.
We are not responsible for interruptions, changes, discontinuation, pricing changes or limitations imposed by third-party providers, except to the extent that responsibility cannot lawfully be excluded or is expressly accepted by us in writing. We will use reasonable efforts to address issues within our control and to explain material impacts on the agreed services.
The client must comply with applicable third-party terms and restrictions. We may suspend or modify an integration where reasonably necessary to address a security risk, legal concern or provider restriction.
Call recording and transcription are optional and are provided only where expressly included in the agreed service configuration.
Where these services are included, AI Smart Solutions may set up and administer a third-party meeting-recording and transcription service on the client's behalf. The service may process recordings, transcripts, summaries, meeting details and participant information to generate notes, task lists and follow-up actions.
The client is responsible for determining which calls may lawfully be recorded and transcribed, and for providing required notices and obtaining any consent or other authorisation required by applicable law, professional obligations, confidentiality requirements or third-party terms. The client must not enable recording for calls where recording is not permitted.
AI Smart Solutions may disable or suspend recording functionality where reasonably necessary to address a legal, security or third-party terms concern.
Recordings, transcripts and summaries are handled in accordance with the applicable service agreement, Data Privacy & Security Schedule and third-party provider terms. As between AI Smart Solutions and the client, this information forms part of the client's data, subject to applicable third-party terms and the rights of individuals whose information is included.
The handling of personal data in connection with our services is described in our Privacy Policy, available at:
https://ai-smart.solutions/privacy-policy/
For AI ORCA™ engagements, the applicable service agreement and Data Privacy & Security Schedule set out the detailed data-processing arrangements, security measures, use of third-party providers, incident handling and retention and deletion obligations.
For AI ORCA™ subscriptions, each client's production application environment is hosted on a separate virtual private server allocated to that client, with separate application databases and application credentials. This is virtual and logical separation; it does not mean that all underlying physical infrastructure is dedicated exclusively to one client or that third-party services process all data on that server.
We do not sell client data or use client personal data to train our own general-purpose AI models. We will not opt in to or enable the use of client personal data to train general-purpose AI models through third-party AI services without the client's prior written authorisation. Third-party providers may process or retain information for service delivery, security, abuse prevention or other purposes under their applicable terms and documentation.
The client is responsible for ensuring that it has the rights, authority and lawful basis required to provide information to us and to the third-party services used for the engagement. The client must provide required notices and obtain any consents or other authorisations required by applicable law.
Fees, payment schedules, usage assumptions, subscription periods, minimum commitments and other commercial terms are set out in the relevant proposal, order form or service agreement.
For AI ORCA™ subscriptions, the signed subscription agreement governs billing, the minimum term, cancellation notice, refunds, suspension for non-payment and any applicable fee adjustments.
Unless expressly agreed otherwise in writing, fees are payable in accordance with the relevant agreement. The client remains responsible for fees properly due under that agreement, including any agreed third-party service costs or usage charges.
No statement in these website Terms & Conditions changes the payment, refund or cancellation provisions of a signed agreement.
All intellectual property rights in our website, branding, course materials, workbooks, videos, training materials, methodologies, templates, software, automation frameworks, tools and other materials developed independently of a client's engagement remain with AI Smart Solutions or the relevant rights holder, unless expressly agreed otherwise in writing.
You must not copy, reproduce, distribute, resell, publish or make our proprietary materials available to others except as permitted by law or with our prior written permission.
For a client engagement, ownership and permitted use of deliverables, client data, configurations, pre-existing intellectual property and third-party materials are governed by the applicable service agreement. Unless that agreement expressly provides otherwise, the client does not acquire ownership of AI Smart Solutions' pre-existing intellectual property, proprietary tools or underlying systems merely because these are used to provide the services.
Third-party software, models and services remain subject to their respective owners' rights and licensing terms.
Nothing in these Terms & Conditions excludes or limits liability where that exclusion or limitation is prohibited by applicable law.
To the maximum extent permitted by law, AI Smart Solutions will not be liable for indirect or consequential loss, loss of profits, loss of revenue, loss of anticipated savings, loss of business opportunity or loss of goodwill arising from the use of our website, products or services, except where such loss results from liability that cannot lawfully be excluded or where the applicable signed agreement expressly provides otherwise.
We are not responsible for business decisions made by you or a client based on AI-generated outputs, nor for the independent acts, omissions, availability or changes of third-party providers, except to the extent that responsibility cannot lawfully be excluded or is expressly accepted by us in writing.
For a specific client engagement, any applicable liability cap, exclusions, remedies and allocation of risk are governed by the signed service agreement. Nothing in this clause is intended to override a specific written allocation of liability in that agreement.
We make reasonable efforts to describe our courses and educational products accurately. However, we do not guarantee that participation in a course or use of the knowledge and techniques taught will produce a particular financial, business or personal result.
Examples and case studies are illustrative and must not be understood as promises or guarantees of earnings or results. Outcomes depend on many factors, including the participant's circumstances, experience, implementation, resources and external conditions.
You remain responsible for decisions you make after attending a course, using our educational materials or receiving information from us, subject to any rights that cannot lawfully be excluded.
You are responsible for your own decisions and actions when using our website, products and services, subject to our obligations under applicable law and any signed agreement.
If you enter into a separate contractual relationship with a third party after attending a course, using our website or receiving our services, that relationship is governed by your agreement with that third party. AI Smart Solutions is not responsible for the third party's contractual obligations unless expressly agreed in writing or required by law.
Nothing in this section requires you to indemnify us for our own negligence, breach of contract, unlawful conduct or other liability to the extent that such indemnification would be prohibited by applicable law.
Notices. Notices under a signed service agreement must be given in accordance with that agreement. For general website enquiries or communications, you may contact us through our website contact form.
No waiver. A delay or failure to exercise a right does not waive that right. A waiver must be given in writing where required by the applicable agreement or law.
Severability. If any provision of these Terms & Conditions is found to be invalid or unenforceable, it will be read down to the extent necessary to make it valid where possible. If that is not possible, the invalid or unenforceable part will be severed without affecting the remaining provisions.
Entire agreement. For a specific client engagement, the signed service agreement and its schedules govern the agreed services and replace prior discussions or representations concerning those services to the extent stated in that agreement. These website Terms & Conditions do not replace or amend a signed service agreement unless expressly agreed in writing.
Changes to these Terms & Conditions. We may update these website Terms & Conditions from time to time to reflect changes to our business, products, services or applicable legal requirements. The latest version will be published on our website with the applicable “Last updated” date. Changes to website terms do not, by themselves, amend an existing signed agreement.
Governing law and disputes. These Terms & Conditions are governed by the laws of Singapore. The parties should first seek to resolve disputes through good-faith discussions. Where a separate signed agreement specifies a mediation or other dispute-resolution process, that process will apply in accordance with its terms. Subject to any applicable dispute-resolution agreement, the courts of Singapore shall have jurisdiction over disputes arising from these Terms & Conditions.
AI Smart Solutions LLP (“we”, “us” or “AI Smart Solutions”) thanks you for recommending our services. These terms explain how our referral programme works. By submitting a referral, you agree to these terms.
Our programme is open to individuals aged 18 or over who introduce a business to us (“Referrer”). You may be an existing client or a non-client. You must not be an employee, owner or related party of the business you refer, and you must not refer yourself or a business in which you have a direct or indirect interest.
The programme is not open to people making referrals in a professional or public-sector role where referral payments are prohibited or restricted, including lawyers and law practices, financial advisers and persons involved in selling or advising on investment products, insurance agents and advisers, accountants and auditors, licensed real estate agents and salespersons, and public-sector employees. Such individuals may participate only with our prior written approval.
These exclusions are programme rules and do not imply that every referral payment to every person in these categories is prohibited by law. If you hold one of these roles but wish to refer a business in a purely private capacity, you must obtain our written approval before making the referral. We will approve it only if we are reasonably satisfied that the payment is lawful and permitted by the rules and obligations applicable to you.
You are also ineligible if accepting a referral fee would breach any law, professional obligation, employer policy or contract that applies to you.
A “Referral” is a business that meets all of the following conditions:
(a) You submit the business to us exclusively through submitting your application at https://ai-smart.solutions/referrals, identifying yourself as the Referrer, before we have our first substantive conversation with that business about our services.
(b) The business has not contacted us about our services, and we have not been in active discussions with it about our services, during the preceding six months.
(c) The business has agreed that you may provide its contact details to us.
If two or more people refer the same business, we will generally recognise the first complete and valid referral recorded in our records, acting reasonably and in good faith. We may reject incomplete, inaccurate, duplicate or otherwise ineligible referrals.
A referral fee is payable only if paying and accepting it is lawful and permitted by all applicable laws, professional obligations, employer policies and contracts.
To qualify, the Referral must purchase a Business Optimization Blueprint or an AI ORCA™ subscription from us, sign any contract required for that purchase, and pay the relevant amount in cleared funds within three months after the valid referral date.
A purchase or payment made after that three-month period does not qualify unless we expressly agree otherwise in writing.
The amount of the referral fee is determined under Section 15.4.
In these terms, “Subscription Month” means each monthly billing period of an AI ORCA™ subscription, as defined in the applicable subscription agreement.
If the Referral purchases a Business Optimization Blueprint and does not take out an AI ORCA™ subscription within the three-month referral period, the referral fee is 20% of the Blueprint fee actually received by us in cleared funds, excluding GST and any amounts refunded, reversed, waived, discounted, rebated or credited.
If the Referral takes out an AI ORCA™ subscription within the three-month referral period, the referral fee is 10% of the subscription fees actually received by us in cleared funds during the first six Subscription Months, excluding GST and any amounts refunded, reversed, waived, discounted or credited.
The referral fee is calculated separately on each qualifying subscription payment received during those six Subscription Months. No referral fee is payable on subscription payments received after that period.
A Referrer cannot earn both a Blueprint referral fee under Section 15.4(a) and a subscription referral fee under Section 15.4(b) for the same Referral.
If the Referral takes out an AI ORCA™ subscription within the three-month referral period, only the subscription referral fee under Section 15.4(b) applies.
Any cancellation, rebate or credit of the Blueprint invoice is governed by the separate terms agreed with the Referral for the Blueprint. A referral fee is calculated only on amounts actually received and retained by us, after taking account of any applicable refund, rebate or credit.
If a Blueprint referral fee has already been paid to the Referrer before the Referral subscribes, we may deduct that amount from future subscription referral fees otherwise payable for that Referral. If no further referral fees become payable, or the outstanding amount exceeds future fees, the Referrer must repay the remaining balance within 30 days after our written request.
All referral fees are calculated in Singapore dollars and exclude GST. No fee is earned on amounts that we have not received and retained in cleared funds. We will not pay more than one referral fee on the same underlying payment.
We will pay each referral fee within 30 days after the relevant payment from the Referral has cleared, by bank transfer to the account nominated by the Referrer.
For subscription referrals, each qualifying subscription payment is assessed separately, and the corresponding referral fee is paid within 30 days after that payment clears.
If a payment from a Referral is subsequently refunded, reversed or charged back, the related referral fee is no longer payable. If we have already paid it, we may deduct it from future referral fees or require the Referrer to repay it within 30 days after written notice.
If a Referral cancels within 14 days of its first payment and receives a refund, no referral fee is payable on the refunded amount. This does not limit our rights in relation to a refund, reversal or chargeback occurring at any other time.
No referral fee is payable where:
(a) The business is the Referrer, a related party of the Referrer, or a business in which the Referrer has a direct or indirect interest.
(b) The referral is invalid, incomplete, duplicated or submitted after we have already been in contact with the business as described in Section 15.2.
(c) The business does not purchase a qualifying service, does not sign any required contract, or does not pay us within the period specified in Section 15.3.
(d) The Referrer is not eligible under Section 15.1, or the payment would breach an applicable law, professional obligation, employer policy or contract.
(e) The Referrer breaches these terms or provides misleading or materially inaccurate information in connection with the referral.
You must describe our services honestly and accurately. You must not make promises or representations about our services, results, pricing or contractual terms on our behalf, or describe yourself as our employee, agent or authorised representative.
You have no authority to bind us, negotiate on our behalf, or make commitments on our behalf.
You confirm that you are legally entitled to participate in the programme and accept any referral fee. If you are employed or subject to professional or other obligations, you are responsible for obtaining any required approval and making any required disclosure.
We may ask you to confirm your eligibility or provide evidence of any required approval before making payment. We may withhold or suspend payment while reasonably investigating a concern that payment would be unlawful or breach an applicable obligation. If we determine that the referral fee cannot lawfully be paid, it will not be payable.
You must not use our name, logo or other branding in promotional material without our prior written approval.
You must obtain the relevant person's consent or other required authorisation before submitting their personal contact details to us. You should use our designated referral form and provide only the information reasonably necessary for the introduction.
We will handle personal data received through the programme in accordance with applicable data protection law, including Singapore's Personal Data Protection Act 2012, and our Privacy Policy.
You are responsible for any taxes arising from referral fees you receive. If GST or any other tax is legally chargeable by you on a referral fee, you must notify us and provide any required valid tax documentation before we make the relevant payment.
We may amend, suspend or end the referral programme at any time. We will notify participants of changes by email or through our website. Changes will apply to referrals submitted after the changes are notified and will not retrospectively remove referral fees already earned under these terms.
Ending the programme does not affect referral fees already earned, subject to any applicable refund, reversal, chargeback, eligibility or repayment provisions in these terms.
The programme does not create an employment, agency, partnership, joint venture or franchise relationship between you and us.
We may assign our rights and obligations under these terms as part of a sale, merger, reorganisation or transfer of substantially all of the relevant business.
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in effect.
These terms are governed by Singapore law, and the courts of Singapore have jurisdiction over disputes arising from them.